It has secured refund commitments from a number of holiday firms, including Love Holidays,, Virgin Holidays, Tui UK, Sykes Cottages and Vacation Rentals, although in recent days the Guardian has heard from a consumer who is still waiting for their money. A few years back there was a thread on trip advisor about teletext holidays - most of which was pretty negative stuff - does anyone have any recent experiences with the company as we have booked a holiday with them (have only seen the negative. The Teletext Holidays customers who say theyve STILL not had refunds despite threats of legal action from the watchdog Hundreds of customers are still waiting for their refund from. The CMA has written to more than 100 package holiday firms to remind them of their obligations to comply with consumer protection law. We wanted a refund but Teletext said this wasnt possible so we rebooked for the same time the following year but the holiday was £862.70 cheaper. CMA warns Teletext holidays it faces court over unpaid refunds 17 September 2021 Organisations & Operators The Competition & Markets Authority has warned Truly Holdings, the company that. if the firm goes bust, the TTA says you will still be able to go on your holiday as normal, or receive a full refund, which will be covered. Thursday’s announcement is the latest action by the watchdog in relation to holiday cancellations and refunds. All Teletext package holidays will continue as planned. “We’ll be engaging with Teletext to establish whether the law has been broken and will take further action if necessary.”Ī spokesperson from Truly Travel which operates the Teletext Holidays brand said: “Despite the adverse conditions that the travel industry faces and the lack of industry-specific support provided by the government, the business continues to work hard to process refunds as quickly as possible and will work closely with the CMA in order to reach a satisfactory outcome for all our customers as quickly as possible.” Andrea Coscelli, the chief executive of the CMA, said: “We understand that the pandemic is presenting challenges for travel businesses, but it is important that the interests of consumers are properly protected and that businesses comply with the law. The Teletext Holidays customers who say they've STILL not had refunds despite threats of legal action from the watchdog Hundreds of customers are still waiting for their refund from. LoveHolidays agreed to refund more than £18m to 44,000 customers who had holidays cancelled over coronavirus. Whilst it is clear that Teletext Holidays is processing refunds, it is doing so VERY slowly and in my view haphazardly.
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